Strategy

Have you ever gotten the handoff? Everyone has at some point. You know, when you are talking to a customer...

Listening is something most of us don't do very well. In this multitasking world, we answer our e-mail while we...

Ask any successful business owner and they will tell you their success was not based on luck. The success -...

Showing empathy to customers takes more than words, it also takes imagination. It's not enough to utter a few well...