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Strategy

  • Strategy

Good Customer Service Handoff Leads to Appreciation

January 29, 2023 Pungky Dwiasmoro Hiswardhani

Have you ever gotten the handoff? Everyone has at some point. You know, when you are talking to a customer...

  • Strategy

Listening – An Overlooked Business Strategy

January 25, 2023 Pungky Dwiasmoro Hiswardhani

Listening is something most of us don't do very well. In this multitasking world, we answer our e-mail while we...

  • Strategy

How to Implement a Business Strategy in Your Organization

January 21, 2023 Pungky Dwiasmoro Hiswardhani

Ask any successful business owner and they will tell you their success was not based on luck. The success -...

  • Strategy

Empathy Statements for Customer Service Representatives

January 13, 2023 Pungky Dwiasmoro Hiswardhani

Showing empathy to customers takes more than words, it also takes imagination. It's not enough to utter a few well...

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Recent Posts

  • Brand Marketing – How About Branding Yourself?
  • Risk Management – A Domestic Parallel and Why We Can All Be Good Risk Managers
  • Telecom POTS Line Project Risk Management
  • Good Customer Service Handoff Leads to Appreciation
  • What is Risk Management?

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Latest Post

  • Branding

Brand Marketing – How About Branding Yourself?

February 1, 2023 Pungky Dwiasmoro Hiswardhani
  • Analysis

Risk Management – A Domestic Parallel and Why We Can All Be Good Risk Managers

January 31, 2023 Pungky Dwiasmoro Hiswardhani
  • Analysis

Telecom POTS Line Project Risk Management

January 29, 2023 Pungky Dwiasmoro Hiswardhani
  • Strategy

Good Customer Service Handoff Leads to Appreciation

January 29, 2023 Pungky Dwiasmoro Hiswardhani
  • Analysis

What is Risk Management?

January 28, 2023 Pungky Dwiasmoro Hiswardhani
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